Spencer, IA --Spencer Hospital is proud to announce that Press Ganey Associates, Inc. has named it a 2009 Summit Award Winner. This is the third consecutive year Spencer Hospital’s Emergency Department received such recognition. The Summit Award recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. Spencer Hospital’s Emergency Department is one of the 14 Emergency Departments from a comparison pool of nearly 1,000 hospitals across the country to receive this prestigious honor in 2009.
“Our goal has always been to provide the same quality care we would expect to receive,” commented Deb Brodersen, Emergency Department Director. “That personal attention to detail and concern for each patient has yielded patient satisfaction scores above the 93rd percentile since the spring of 2001. During that time, we’ve achieved the 99th percentile in patient satisfaction for twelve quarters, including two quarters this year.”
Brodersen continued: “We know that a trip to the Emergency Department is highly stressful and we want to provide not only the best care possible, but also the best comfort and reassurance possible for our patients. We are human so we know that we may miss the mark on providing optimal satisfaction every time; however, since we are human, our staff is able to provide an empathetic and human touch to their professional responsibilities.”
Brenda Tiefenthaler, Vice President of Patient Care Services, commented: “We are very proud of our Emergency Department and all the hospital staff who support the Emergency Department. Our staff is dedicated to providing our patients and visitors with great care and comfort.”
Press Ganey currently partners with more than 10,000 health care facilities—including nearly 40% of U.S. hospitals—to measure and improve the quality of their care. The company’s databases are the largest in the industry, and allow facilities nationwide to benchmark their results against peer organizations.
E-Mail Story
Print Story
