News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Local Headlines

in Local

Law Enforcement Reports

lawenforcement1240

A 9-year-old was stabbed by his 10-year-old brother in Storm Lake Monday night...

in Local

Okoboji School Board Approves Middle School Plan

okobojilogo

District patrons will be asked in April to approve a PPEL levy increase of $1.33...

in Local

2015 University of Okoboji Winter Games Results

2015 Winter Games

Results From The University of Okoboji Winter Games...

in Local

Alta Felony Assault

News Arrest1240 1

24-year-old Matthew Drew of Alta, was eventually taken to the Mercy Medical Center for his injuries...

in Local

Miss Shamrock Contestants Needed

stpats

To enter any of the pageants contact the St. Pat's Headquarters in Emmetsburg...