News

Comcast cancelation nightmare goes viral

Comcast cancelation nightmare goes viral

POOR GUY JUST WANTED HIS CABLE AND INTERNET SHUT OFF:A Comcast technician works on an Xfinity WiFi hotspot. Maybe if he was in the neighborhood he could have helped Ryan Block cut out the middle man. Photo: Associated Press

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a customer service representative to disconnect his service.

The customer, Ryan Block, succeeds in getting the unidentified Comcast rep to agree to disconnect his service, but only after the rep repeatedly asks Block for a reason. At one point, Block says, “I can guarantee right now that you are doing an incredibly good job of helping your company be worse.”

Philadelphia-based Comcast said Tuesday the employee’s behavior is unacceptable and the company is “embarrassed” by it. Comcast said it would contact Block to apologize.

Block, who says he is a vice president for AOL, said he expects to talk to Comcast personnel.

Local Headlines

in Local

Spencer Drug Bust

Fresh
Spencer Police 1280

Spencer Police have filed felony drug charges against five individuals...

in Local

High Speed Chase Arrest

News Arrest1240 1

A high speed chase through Sibley results in multiple charges...

in Local

Milford Man Arrested

handcuffs

A Milford man was arrested Monday on a number of charges after the Dickinson County Sheriff's Office investigated a domestic abuse assault...

in Local

Okoboji Bible Conference

okobible

The 80th annual Okoboji Bible Conference kicks off this Saturday...

in Local

FAVA Territory Expands

fava

Family Alliance for Veterans of America has expanded into the entire Northwest Iowa region...